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Terms & Conditions

Item Info and Pricing:

onestopbackyard.com reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, Onestopbackyard.com will not refund the difference to the customer.

In some instances, we may show a picture that does not exactly match the product but helps illustrate what it will look like. Some examples include: A Remnant Piece of turf or setting of Furniture.  In these instances, we will ship you the item you order (even though it may be slightly different than the image). Please check the product information and specs before you purchase.

*Discounts & Coupon Codes:
Please note that a coupon code may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise..

Shipping:

We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire.

All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Onestopbackyard.com can not be held responsible for damages that may occur during delivery. It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. Onestopbackyard.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

Remote or hard-to-reach areas (example: Nantucket island, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of the additional charges.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

Onestopbackyard.com does not charge shipping on items unless noted as shared shipping or additional shipping next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Canada, Alaska and Hawaii are not eligible for free shipping. All Canadian, Alaska and Hawaii shipments are sent via UPS Worldwide Express, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped). The customer is responsible for all duties and tariffs on Canadian, Alaska and Hawaii shipments.

The customer is responsible for all duties and tariffs on Canadian shipments.

We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.

Over 99.9% of deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

Standard Delivery:
If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 866-599-8288 to report the damage.

Freight Delivery:
If you authorize the freight company to leave freight without a signature, onestopbackyard.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

If your order ships via freight, please follow these steps:

  • Step 1: Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.
  • If a pallet(s) or piece(s) is missing:
    • Note this on the delivery receipt before you sign. Example: "Received 3 of 4 pieces"
    • Call us at 1-866-599-8288 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.
  • Step 2: Inspect the packaging for external damage.
  • If you notice exterior damage:
    • Open the box and inspect for concealed damage before signing the delivery receipt.
      • If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call us immediately at 866-599-8288. ( If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible. )
    • Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.
  • Please Note: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
  • Step 3: If there is no visible external damage, please sign for your freight and specifically write this note on the delivery receipt: "Did not inspect for concealed damage."
  • Step 4: Please inspect your items for concealed damage after the driver has left. You have 3 business days to call us at 1-866-599-8288 to report concealed damage.

If you have any questions, please feel free to contact us at 866-599-8288.

 

Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. We ship to continental U.S. locations and Canada only.

We also offer a White Glove Delivery Service on some products. With this shipping option you can have your larger or heavier items set up inside or in your backyard.

Product Exchanges or Returns:

Our onestopbackyard.com 100% Satisfaction Guarantee allows you to return any product within 90 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees).

In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:

Returned in it's original packaging as shipped

Attached with the original receipt

Product CAN NOT be used

Customer must obtain a valid RMA before sending the return, please email us

Product can not have been purchased as a "Discount Deal" item where purchase price has been reduced due to damage, is a remnant, used or closeout.

 

On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

All returns require previous communication with onestopbackyard.com and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in re-sellable condition with all documentation, hoses, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.

If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us toll free at 866-599-8288 to report this issue and we will gladly help you out.

If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (21) calendar days of the expected delivery date to report a missing delivery. Please call us toll free at 866-599-8288 to report this issue and we will gladly help you out.

The 100% Satisfaction Guarantee IS NOT covered if:

Item has been installed or used in any manner, or items which are special ordered such as custom color (ie: Lafete, Softub, Synthetic turf, etc.)

Item has been personalized (embroidery, address plaques, etc.)

Item is opened software, open spa chemicals or opened electronics and related equipment; these items can only be exchanged for a replacement of the same item if the original item is defective.

Item contains partial case packs. (bundles)

 

Google Checkout

Due to the way that Google Checkout operates, orders using it cannot be modified after they are placed. This includes but is not limited to: change of billing address, change of shipping address, change of shipping method, expedited shipping, addition of items to the order, and removal of items from the order. Should any of these changes be needed, the order must be cancelled and the items ordered again with Google Checkout containing the correct information, or the order must be placed using the Onestopbackyard.com shopping cart checkout. 

Sales Tax:

We are required to charge tax on purchases made from Texas. The sales tax rate is 8.25 percent for Texas. This amount will be added to your merchandise total and reflected on your credit card charge. We do not collect sales tax on orders shipped outside of Texas.

Accepted Here